Privacy Policy

Effective Date: June 10, 2026

Welcome to Heartly. Your privacy is critically important to us. This Privacy Policy governs the manner in which Heartly (developed and owned by Nayandeep Verma, operating from Madhya Pradesh, India) collects, uses, maintains, and discloses information collected from users (each, a "User") of the Heartly application.

1. Age Requirement

Heartly is strictly intended for individuals who are 18 years of age or older. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we discover that a user under 18 has provided personal data, we will immediately delete their account and associated information.

2. Information We Collect

  • Account Information: Name, email address, profile picture, and authentication details when you register.
  • Communications Data: Audio streams in live calls, chat messages, and call data. We process voice streams dynamically using Agora RTC / WebRTC to facilitate real-time calls. We do not record or store your voice streams on our servers.
  • Device & Hardware Permissions: To facilitate app features, we request access to your device's Microphone (used strictly for transmitting voice calling and audio rooms with user consent; no voice records are stored) and Camera & Photos (used strictly for uploading profile pictures and sending attachments in chat with user consent). We also request Push Notifications permission for call alerts and messaging notifications. We do not collect or access these permissions without your explicit action.
  • Bank & Financial Information (for Certified Listeners): For certified listeners requesting a payout of their earnings, we collect necessary banking details, UPI IDs, IFSC codes, PAN card details, or other KYC-related details required to process withdrawals and comply with Indian financial regulations.
  • Billing Details (for Coin Purchases): All virtual coin purchases are processed securely through Google Play Billing (In-App Purchases). We do not collect or store your payment card numbers or details on our servers.
  • Device & Usage Data: Information about how you interact with our app, your IP address, device type, and operating system.

3. How We Use Collected Information

We may collect and use Users' personal information for the following purposes:

  • To run and operate our App (e.g., facilitating calls).
  • To improve customer service and respond to your requests more efficiently.
  • To process transactions securely.
  • To enforce our Terms and Conditions and maintain a safe community.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above. We may also use third-party service providers to help us operate our business and the App or administer activities on our behalf.

5. Third-Party Service Providers

We may employ third-party companies and services to facilitate our App, to perform App-related services, or to assist us in analyzing how our App is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. These services include:

  • Google Firebase & Google Cloud Platform: Used for secure user authentication, cloud database hosting, push notifications, and analytics. Refer to Google's Privacy Policy.
  • Agora RTC: Used for routing and transmitting real-time voice and audio streams during calls. Agora does not record or store your voice streams. Refer to Agora's Privacy Policy.

6. Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our App.

7. Account and Data Deletion

We respect your right to control your personal data. You can request the complete deletion of your Heartly account and all associated personal information at any time. Upon deletion, we will permanently remove all your data from our active databases, including profile information, call history, message logs, and coin balances, within 7 business days.

You can request account deletion in two ways:

  • In-App Deletion: Go to your Profile -> Settings -> Delete Account and confirm your deletion request.
  • Web-Based Deletion Request: Send an email to our support team at heartlyforsupport@gmail.com with the subject "Account Deletion Request" and provide your registered email address/phone number. Alternatively, you can visit our Account Deletion Page to submit your request directly.

8. Indian DPDP Act Compliance

For users accessing Heartly from India, we process your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023. You have the right to request access to, correction of, or erasure of your personal data. You may also withdraw your consent to data processing at any time by requesting account deletion or contacting us. If you have any grievances regarding data processing, you can contact our grievance support email at heartlyforsupport@gmail.com.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this app, or your dealings with this app, please contact us at:

heartlyforsupport@gmail.com

Nayandeep Verma
Madhya Pradesh, India